FAQ
1. Are bids real?

Yes! all of the items shown on the platform are really for sale, and each bid for an item is considered a legitimate offer.

Items must be paid immediately after winning them.

2. How does bidding work?

Scroll to explore the feed of what's up for auction now, When you see something you like, click the item photo to learn detail about it, or jump right in and hit bid to get in on the action. 

All bids start with $1 USD.

Buyers place subsequent bids, increasing the price. The price increase for each bid is $1 USD.

The final winning bid is the price at which the item will be sold.

3. How much is shipping?

We offer free shipping for all orders.

4. What is the Payment methods after i won ?

We accept all major credit cards and PayPal payments.

5. How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

6. What is the Buyer Protection?

If you are not satisfied with an item for any reason, you may return it within 45 days of delivery to receive a full refund.

If you have not received an item and it has not been confirmed delivered to your address through a valid tracking number, we will refund you.


7. When will my order be shipped?

All orders are handled and shipped out from our warehouse in China/ EU Warehouse/ USA Warehouse Please allow extra time for your order to be processed during holidays and sale seasons.

We processes orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.


8. What are the shipping methods and their delivery times?

Shipping from China Warehouse:

CountryUsually delivered time
United States  7-12 business days
Canada7-12 business days
Australia7-12 business days
United Kingdom7-12 business days
France7-12 business days
Spain7-12 business days
Austria7-15 business days
Germany7-15 business days
Brazil15-35 business days
Russia15-35 business days
Mexico15-35 business days
Japan5-8 business days
Korea5-8 business days
Hong Kong2-3 business days
Other countries7-25 business days


Shipping From Local Warehouses:

EU Warehouse: 3-5 days to the UK, 3-7 days to other European countries.

USA Warehouse: 3-7 days to a USA address.

ES Warehouse: 2-5 days to the Spain, 3-7 days to the Portugal.


9. What is the Return Policy?

We want you to be completely satisfied with your purchase on Boows. We're committed to providing customers with the most delightful shopping experience possibly. We're always available and happy to help with any questions. If you need to request a refund, please contact our team within 45 days of delivery or the latest estimated delivery date.


How does the return policy work?

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

• Customers may request a refund on your order within 45 days of delivery or the latest estimated delivery date.

• Our team strives to respond to all requests within 24 hours or less. We're always available to help!

• Once an order has been placed, if you change your mind, you may cancel your order in the Order History section within 8 hours from the moment of payment while the order has not been shipped.

• After an item has been shipped, we’re sorry that you can’t cancel your order any more.

Your refund request may be denied if

• More than 45 days have passed since the goods were delivered to you.

• You sent the goods without having received the seller's address from our team.

• You weren't able to provide a valid tracking number and the related information needed.


How will I receive my refund?

• Refunds are processed back to the original payment method used to purchase the order.

• Typically, you can expect your payment provider to credit you for your refund within 7 business days. If you are having trouble locating your refund, we recommend contacting your payment provider for further assistance.